How cashless tipping helps keep your staff happy
The hospitality sector is challenging enough to navigate for even the most experienced business owner. Even as customers re-emerge and normality returns, there is still a perfect storm of obstacles to a smooth recovery.
In 2019, annual staff turnover in the hospitality sector was 30% - double the UK average, according to a study by Deputy - and the picture has only worsened with the combination of Covid and Brexit. Losing key team members can have a negative effect on morale and productivity. Finding and retaining the best staff is absolutely paramount to success in the hospitality industry, hence why EasyTip could prove an invaluable tool in cultivating a happy workplace with a motivated team.
Hospitality staff work hard and their excellent service defines your business - they are the backbone of your company, and keep customers coming back. Workers deserve to be generously rewarded and loyal customers want to tip. However, habits have undeniably changed.
As we move away from cash, tipping has evolved and staff are struggling to earn the same level of cash tips they expect. Cashless tipping is the solution, and EasyTip is the leading platform for collecting and distributing tips fairly, simply and transparently. Our software package is completely free for businesses and can be tailored to fit the needs of any hospitality or services venue.
EasyTip sidesteps the headaches associated with accepting tips by bank card, and the platform is fully compliant with HMRC and service charge regulations, so you can rest assured on every front.
Here are the top 3 ways EasyTip can benefit your business:
1. Tipping made simpler, quicker and fairer for everyone.
EasyTip is a powerful but easy-to-use tech solution allowing customers to tip via a QR code without having to download an app. All cashless tips are sent directly to individual staff bank accounts, and depending on the configuration that best fits the venue, can easily be split and distributed in a fairer and more transparent way than ever before. We know that venues choose to collect tips in many different ways, but with new legislation concerning service charge on the horizon, EasyTip is the ideal partner to help you build a consistent and transparent tipping system that staff will love!
2. Employees can earn up to 30% more every month!
Implementing our online platform for tips can prove incredibly lucrative for staff, allowing them to take more control of their earnings. According to the Deputy study, unsatisfactory pay and benefits was a reason cited in 63% of cases where hospitality staff moved jobs, so EasyTip could help allay any dissatisfaction with a tailored contactless tipping setup. Evidence shows that staff can increase their take home pay by as much as 30% each month using EasyTip and all at no cost to the business!
3. Employees can see all tips live.
We believe that employees should know exactly when and how much they are tipped, so our tipping platform sends them instant notifications to their mobiles. But how does that work? It’s very simple. In the case of restaurants, customers will see a QR code for tips on their receipt, leading them to a page associated with the staff member serving them. In the case of salons and other venues, the QR codes on our bespoke merchandising allows them to select the appropriate staff member. The customer can then tip via Apple Pay, Google Pay or by card.
EasyTip has many more advantages to help you succeed: it’s far more than a tip service, or platform for simplifying troncs, but is also an excellent tech resource to keep everyone more focused on their customer service while boosting a collaborative spirit. If you are interviewing a potential employee, don't forget to share that you are connected to EasyTip and mention all of the previous selling points!
Want to know more about contactless tips and virtual tip jars? Request a demo today and we will be happy to discuss how we can help your business!