Tipping point: the apps that make rewarding good service easier and fairer
Restaurant tips are going completely digital as the pandemic accelerates the shift towards a cashless society, prompting a debate about how best to reward hospitality staff for the service.
The number of transactions made in hard currency fell by more than a third in 2020, a report found this week, with 13.7 million people living an entirely cashless life, double the number who did so in 2019.
The change also presents a problem for workers who rely heavily on gratuities. More than one in 10 Britons say they are keener than ever to tip now that hospitality has reopened, according to a survey commissioned by workplace management platform Planday, which found people in Sheffield were most likely to leave a little extra with about half of customers tipping, compared with just 29% of Nottingham residents at the bottom of the scale...